Sought position: Night auditor Ref ID: n°30545 Town: Paris Country : France Contract type: Long term contract Contract start date : ASAP Salary: To define Experience: indifferent Job status: Manager Job category: Accommodation / Reception and Public relations Online since 2017/05/31 This job position is still available for the week of 2018-01-22
BORN OUT OF A SINGULAR PURPOSE TO MAKE EVERY NEIGHBOURHOOD WE ARE IN A BETTER PLACE TO BE
Ennismore is a London based owner and developer of hospitality properties and experience around the world. Part developer, part operator and part creative studio. We have built a multi-disciplinary team that specialise in hotels, resorts, bars, restaurants and unique experiences.
In 2017, we’ll be opening the doors of The Hoxton, Paris, our fourth hotel in Europe. Located in the city's 2nd arrondissement in an 18th century hotel particulier designed by Nicolas d’Orbay, The Hoxton, Paris will embrace the building’s history with its Parisian façade and its original spiral staircases, courtyards and glazed lobby. The hotel has 172 rooms, a restaurant, a speakeasy, a lobby café and a meeting and events space. The neighbourhood, which is well known as a thriving business district, is also home to some of the best new restaurants and fashion stores, with many more exciting openings to come
The Hoxton is looking for...
Night auditor (M/F)
The opportunity to be part of the opening Front Office team at one of Europe’s most exciting hotel openings.
There is opportunity to grow with an exciting young company and be part of a team who are passionate about everything they do.
The opportunity to work for an innovative organisation, committed to not just building new hotels but building a global brand.
The opportunity to challenge the norm and work in an environment that is both creative and rewarding.
Receive a competitive package with a significant opportunity for career development.
We don't go for strict long winded job descriptions, however here's an idea of how we see the role...
Deals with the arrival and departure processes for all guests.
Deals with the in house guests accounting and ensures the accuracy of guest billing.
Assists the Night Manager with the daily overbooking levels and liaises with all departments to ensure maximum occupancy.
Ensures all guests are quoted the correct rate as per the selling strategy and web site.
Resolves all guest queries and problems with enthusiasm and in a prompt manner.
Ensures all telephone calls are answered as quickly and efficiently as possible.
To maintain observation over guests and guests property to ensure security alerts are kept to a minimum.
Assists the Night Manager with End of Day procedures.
Ensures the accuracy of data in all systems.
To report any maintenance issues to the correct department and check to ensure the work has been completed.
To ensure maximum occupancy and 100% guest satisfaction levels.
Monitors the performance of the team and gives regular feedback to Guest Services Managers and Front Office Manager.
Will need to be personable, engaging, sociable and have a good sense of humour!
You have experience in a similar role with a demonstrable track record of excelling in Front Office operations and procedures.
You may have been involved in a new opening in a past life.
You may be currently working in a lifestyle or high-end contemporary hotel in Paris or a similar market place.
You'll have an appropriate level of higher education.
Ideally you'll know your way round the hotel's PMS, Opera 5.0.
Fluent in French and have a good command of English (spoken and written).
This is a very special opportunity to join an extremely friendly company, which still has a ton of potential to grow. In return, expect a great salary with competitive benefits and career growth. Get in touch…
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