Sought position:
Housekeeping coordinator
Ref ID: n°29737
Town: London
Country : United Kingdom
Contract type: Long term contract
Contract start date : April 2017
Salary: £23,000 per year plus Hotel Service charge
Experience: experienced
Job status: Supervisor
Job category: Accommodation / Rooms
Accomodation: No Accommodation provided
Online since 2017/04/13
This job position is still available for the week of 2017-04-24

The Mandarin Oriental Hyde Park London

Mandarin Oriental Hyde Park London is looking for...

Housekeeping coordinator (M/F)

The Hotel
One of the capital’s most distinguished hotels created with luxurious English elegance. Offering fine views over the Royal Park and chic shops of Knightsbridge, Mandarin Oriental Hyde Park is a highly fashionable address in London.
Tools/Equipment Used
SMS and Information computer systems, telephone, Outlook, Pager, HOTSOS

Daily Duties
  1. To ensure that grooming standards are maintained by the team whilst personally presenting a professional image
  2. To ensure all signing-in and out procedures are being performed accurately
  3. To follow key control procedures and conduct daily key inventories
  4. To control usage of pagers / Ipads /phines and keep record accordingly
  5. To conduct daily briefings in order to provide up to date information
  6. To perform all duties relating to the opening and closing of the housekeeping   department, ensuring an efficient and proactive service for our guests  
  7. To perform all daily duties to ensure that service areas are checked and maintained to the standard required
  8. To identify and report any training and development needs among the team
  9. To ensure that all Legendary Quality standards are implemented and maintained throughout the department
  10. To record and store all lost property items accurately and according to the stipulated guidelines, including correspondence with guests for returned items
  11. To handle and follow up all lost property enquiries from guests according to standard and providing exceptional service
  12. To ensure that any malfunctioning equipment and maintenance problems are reported and follow-up is given
  13. To encourage and support the room attendants team in order to establish guest requirements/preferences and to provide service accordingly
  14. Liaise with reception to prioritise room cleaning
  15. Communicate with other departments for guest requests and maintenance and follow up accordingly
  16. To manage and control the handling of DVD players and films in co-operation with engineering and floor supervisors and to conduct weekly inventories
  17. To monitor, control and keep record of the daily flower order for guest rooms, communicating with florists and floor supervisors
  18. To complete weekly timesheets for agency staff and communicate with agency contact person
  19. To work with the Executive Housekeeper ensure all housekeeping colleagues are scheduled accordingly to complete any required MOHG or hotel specific training and inform the floor managers / Head housekeeper of any additional training requirements required
  20. To print and file back-up reports to be prepared for downtime emergency procedure
  21. To complete any other reasonable task as assigned by the Senior Housekeeping Co-ordinator or any other Manager.
Occasional Duties
  1. To organise annual holiday planner
  2. To organise and plan the monthly roster, considering occupancy, operational needs and each colleague’s requests
  3. To carry out any other reasonable requests as directed by your manager 

Duties and Responsibilities
Major Responsibilities
  1. To organise and monitor operations in housekeeping
  2. To monitor and control Lost & Found procedure
  3. To create a safe, comfortable and friendly working environment to enable the team to deliver an outstanding overall level of service
  4. To support the senior housekeeping coordinator
  5. To assist with all request from the Floor Managers and Head Housekeeper 

A Career with Mandarin Oriental Hotel Group opens up a wealth of exciting opportunities for you, both now and for your future development.

Our Vision is to be widely recognised as the best luxury hotel group in the world. The Group is renowned for creating a culture that provides a motivating and rewarding environment in which to thrive.

The people who work for Mandarin Oriental are the Group’s most prized asset, bringing a quality and commitment to their work that is exceptional in the world of luxury hospitality. As a result, we provide outstanding, personalised service and earn numerous industry awards for exceptional quality.

The Mandarin Oriental Hyde Park London - One of London's most celebrated five-star hotels, Mandarin Oriental Hyde Park exudes an enticing mix of elegance and luxury. With world-famous restaurants and a stunning spa, we offer a fashionable and timeless base in the centre of the British capital.


How to apply and send your application:

Click here to send your application in two clicks
In your Applicant Account, tab Application Notebook, you keep track of your applications and the recruiter has your application file in their Recruiter Account. When you apply in two clicks, an email will be sent to the recruiter .

To ensure the smooth processing of your apllication, if you do not apply with two clicks, please, indicate the job reference in your message (in the email title or in your cover letter etc.): Ref ID 29737 Luxury Hospitality Daily

Should you wish to apply directly for this position or view other positions within Mandarin Oriental please visit our careers website at

Mandarin Oriental Hyde Park London
HR department
Reference Luxury Hospitality Daily #29737
66 Knightsbridge
SW1X 7LA London


You just apply?
Here is what will happen next:

Please note that due to the volume of applications the hotel receives we are unable to respond to all candidates directly. All candidates whom have been shortlisted for interview will be notified within 2 weeks of their application. Should you not receive any communication from the hotel within 2 weeks of your application then unfortunately your application for this role has not been successful on this occasion. Should you wish to apply directly for this position or view other positions within Mandarin Oriental please visit our careers website at

IMPORTANT: please do not contact Luxury Hospitality Career for questions regarding the offers, especially to know what happened to your application. We thank you for contacting directly the establishment.

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