Sought position:
Guest services manager
Ref ID: n°29710
Town: Paris
Country : France
Contract type: Long term contract
Contract start date : Mai 2017
Salary: "selon expérience"
Experience: indifferent
Job status: Supervisor
Job category: Accommodation / Reception and Public relations
Online since 2017/04/13
This job position is still available for the week of 2017-04-24

La verriere



Our story
Ennismore is a London based owner and developer of hospitality properties and experience
around the world. Part developer, part operator and part creative studio. We have built a multi-disciplinary team that specialise in hotels, resorts, bars, restaurants and unique experiences.
About us            
In 2017, we’ll be opening the doors of The Hoxton, Paris, our fourth hotel in Europe. Located in the city's 2nd arrondissement in an 18th century hotel particulier designed by Nicolas d’Orbay, The Hoxton, Paris will embrace the building’s history with its Parisian façade and its original spiral staircases, courtyards and glazed lobby. The hotel has 172 rooms, a restaurant, a speakeasy, a lobby café and a meeting and events space. The neighbourhood, which is well known as a thriving business district, is also home to some of the best new restaurants and fashion stores, with many more exciting openings to come.

The Hoxton is looking for...

Guest services manager (M/F)

Your job: Guest Services Manager

Your boss: Front Office Manager

Your mission:  You will be responsible for the overall management of the Front of House team and provide a naturally friendly, helpful and responsive level of service for our guests.

Your Responsibilities:
  • Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
  • Deals with the arrival and departure processes for all guests.
  • Deals with the in house guests accounting and ensures the accuracy of guest billing.
  • Operationally manages during their shift to ensure guests are well cared for.
  • Ensures the accuracy of data in all systems and provides the necessary daily reports for all departments.
  • Manages the daily overbooking levels and liaises with all departments to ensure maximum occupancy.
  • Ensures all guests are quoted the correct rate as per the selling strategy and web site.
  • Ensures all telephone calls are answered as quickly and efficiently as possible.
  • To maintain observation over guests and guests property to ensure security alerts are kept to a minimum.
  • To report any maintenance issues to the correct department and check to ensure the work has been completed.
  • Uses a wide range of coaching skills to ensure that the team are well motivated and informed of day to day activity.
  • Sets stretching but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels.
  • Monitors the performance of the team and gives regular feedback through meetings and appraisal methods.
  • Assist the Front Office Manager in managing payroll costs to agreed budgets and forecast levels.
  • Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
  • Play an active role in the enhancement of the relationship between All hotel departments

About You ...

You maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
You take ownership – you are in charge of your shift and you’ll ensure that our guests and team are well taken care of.
You love the detail - it’s your job to ensure the accuracy of data in all systems and provide the necessary daily reports for all departments. 
You love a challenge – you’ll be supporting the Front Office Manager to ensure we meet all our goals and targets.
You’re inspiring and motivating.  You’ll monitor the performance of the team and give regular feedback, coaching them and setting stretch goals.
You’re a high energy person who loves their guests and being themselves.
You take pride in your place of work.  You’ll make sure everything is clean and tidy and any maintenance issues are taken care of immediately.
You’re a team player – you form great relationships with all of the other departments to make sure our guests are getting the best experience they can.
You like to win. Who wants to be at position 255 on TripAdvisor?
You have experience in a similar role with a demonstrable track record of excelling in Front Office operations and procedures.
You have experience of Micros Fidelio Opera, or a similar property management system.
You have experience of monitoring and implementing Health & Safety procedures.
Confirm that you are eligible to work within the EU.


How to apply and send your application:

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To ensure the smooth processing of your apllication, if you do not apply with two clicks, please, indicate the job reference in your message (in the email title or in your cover letter etc.): Ref ID 29710 Luxury Hospitality Daily


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